ServiceDesk Engineer
Hi, Hope you are doing great! My name is Vinod Dixit and I am a Staffing Specialist at Noralogic.
I am reaching out to you on an exciting job opportunity with one of our client.
Role :
Service Desk L2 Engineer Location:
Plymouth MA(Onsite) Job Type:
:
Contract Duration:
long term
Job Description:
Onsite role to be worked from Plymouth MA-100% 24/7 Environment and On calls will be there over weekend as well on rotational Basis.
What's this role about? Service Desk for US Client.
5-6
years of Phone/Customer support experience Mandatory with excellent communication skills.
5 -7 years of Windows Technical Service desk experience is necessary.
knowledge Windows 10, 2019 and and window 11 Must.
Knowledge in windows buildout knowledge with the following:
Windows, AD, Avamar, VMWare, Citrix, Exchange, SCCM, SCOM etc.
, ITSM ticketing tools such as Ivanti, ServiceNow etc.
, User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc.
, Remote desktop connectivity applications, Windows end point support MS Office Suite and application support Web Application, VPN knowledge Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions.
Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs Responsible for installing desktop applications and software Work experience with SCCM patch deployments and SCOM monitoring tools knowledge of scripting.
Highly self-motivated with keen attention to detail Here's how you'll contribute:
Support for laptop, desktops, and printers Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for end users Route problems to internal 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
How we'd like you to lead:
Take part in and host regular knowledge sharing sessions, mentor more junior members of the team and support the continuous development of our practice.
We also want you to:
Ticket Management Customer Satisfaction First Call Resolution Create SOP and Knowledge Base articles for top call generators.
Regards, Vinod Dixit Sr.
US IT Recruiter Noralogic Inc.
109 E 17th St, Cheyenne WY 82001 +1 () ;/p> USA:
WY, MD, NJ;/p> Mexico:
Guadalajara, Monterrey India:
Noida UP WBE and MBE company ISO 9001:
2015 WY Top 50 Minority owned growing company ServiceDesk Engineer Recommended Skills Active Directory Group Attention To Detail Citrix Systems Communication Customer Service Incident Management Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3t3255zlsxbf1pz9rs', 'ExternalApply-j3t3255zlsxbf1pz9rs'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
I am reaching out to you on an exciting job opportunity with one of our client.
Role :
Service Desk L2 Engineer Location:
Plymouth MA(Onsite) Job Type:
:
Contract Duration:
long term
Job Description:
Onsite role to be worked from Plymouth MA-100% 24/7 Environment and On calls will be there over weekend as well on rotational Basis.
What's this role about? Service Desk for US Client.
5-6
years of Phone/Customer support experience Mandatory with excellent communication skills.
5 -7 years of Windows Technical Service desk experience is necessary.
knowledge Windows 10, 2019 and and window 11 Must.
Knowledge in windows buildout knowledge with the following:
Windows, AD, Avamar, VMWare, Citrix, Exchange, SCCM, SCOM etc.
, ITSM ticketing tools such as Ivanti, ServiceNow etc.
, User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc.
, Remote desktop connectivity applications, Windows end point support MS Office Suite and application support Web Application, VPN knowledge Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions.
Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs Responsible for installing desktop applications and software Work experience with SCCM patch deployments and SCOM monitoring tools knowledge of scripting.
Highly self-motivated with keen attention to detail Here's how you'll contribute:
Support for laptop, desktops, and printers Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for end users Route problems to internal 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
How we'd like you to lead:
Take part in and host regular knowledge sharing sessions, mentor more junior members of the team and support the continuous development of our practice.
We also want you to:
Ticket Management Customer Satisfaction First Call Resolution Create SOP and Knowledge Base articles for top call generators.
Regards, Vinod Dixit Sr.
US IT Recruiter Noralogic Inc.
109 E 17th St, Cheyenne WY 82001 +1 () ;/p> USA:
WY, MD, NJ;/p> Mexico:
Guadalajara, Monterrey India:
Noida UP WBE and MBE company ISO 9001:
2015 WY Top 50 Minority owned growing company ServiceDesk Engineer Recommended Skills Active Directory Group Attention To Detail Citrix Systems Communication Customer Service Incident Management Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3t3255zlsxbf1pz9rs', 'ExternalApply-j3t3255zlsxbf1pz9rs'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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